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National Renewable Energy Laboratory HPC User Support Technician in Golden, Colorado

Posting Title

HPC User Support Technician

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Location

CO - Golden

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Position Type

Regular

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Hours Per Week

40

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Job Description

Overview:

Your job will be front-line support for the High Performance Computing user community which includes scientists, researchers, and students at many levels of education and experience.

Job duties shall include:

  • Respond to requests for technical support. Identify, troubleshoot, and resolve problems for individuals in an efficient manner.

  • Contribute to internal and external technical documentation.

  • Run diagnostic tests to isolate issues and escalate as needed.

  • Document customer issues, communicate service information to users, and record actions using ticketing system.

  • Collaborate and consult with the Computational Science Center's systems administrators, scientists, and researchers to resolve technical issues for users.

  • Managing multifactor authentication tokens, authorization, safeguarding data, and assisting clients as needed.

  • HPC job scheduling support using tools such as Moab, Torque, PBS, and Slurm.

  • Troubleshooting and compiling from source code on Linux-based systems.

Knowledge and Attributes:

  • Excellent communication skills; able to work and communicate effectively with people at all levels of the organization.

  • Excellent multi-tasking skills; prioritizes and performs a variety of concurrent tasks with minimal direction.

  • Working knowledge and experience with Linux, Windows, and Mac end-user computers.

  • Strong familiarity with the Linux command line and SSH.

  • Familiarity compiling applications on Linux systems (e.g. Makefiles, configure, and make).

  • Ability to understand and troubleshoot user workflow.

  • Demonstrated ability to work professionally as part of a team and directly with the users.

  • Proactive approach to customer service.

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Basic Qualifications

Bachelor's Degree in Computer Science or related technical field or equivalent related education/experience.

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Additional Required Qualifications

Good analytical and problem solving skills. Good written and verbal communication skills. Basic programming and/or maintenance ability with various computer software programs and information systems.

Preferred Qualifications

Required Skills:

  • Two or more years of experience or equivalent relevant education/experience in Linux, OS X, and Windows operating systems.

  • Working knowledge of the Unix/Linux command line.

  • Strong working knowledge of Linux, software application products.

  • Good understanding of Linux administration and troubleshooting.

  • Proficient in analytical techniques and practices.

  • Solid communication, interpersonal, project management and customer relations skills.

  • The ability to work as a team player.

  • Must be a proactive and a solution-oriented problem solver.

  • Ability to bridge gaps between domain language (engineering, science) and computing solution language.

  • Customer focused.

  • Proven ability to embrace and drive change.

  • Clear dedication to excellence and advancing beyond the current state.

  • Strong personal motivation.

  • Good networking skills, able to develop and maintain relationships with wider Scientific Computing community.

Preferred Skills:

  • Previous experience with High-Performance Computing systems.

  • Key skills include working with Linux, Bash, Python, Docker, and Git.

  • Basic enterprise networking experience.

  • Service Desk Software experience (ServiceNow, BMC, Salesforce).

  • Experience with Python web frameworks (Django, Flask).

  • Experience with virtualization environments including VMWare or OpenStack.

  • Experience with container environments (Docker, Singularity, Shifter, UGE, podman).

  • Experience with design and implementation of authentication and authorization systems including AD, IDM/IPA and AIM. Manage user accounts, authentication, authorization, roles and access policies.

  • Experience supporting customers using scripting or development experience and Bash and shell configuration.

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Submission Guidelines

Please note that in order to be considered an applicant for any position at NREL you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

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EEO Policy

NREL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.

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The National Renewable Energy Laboratory (NREL) is a leader in the U.S. Department of Energy’s effort to secure an environmentally and economically sustainable energy future. With locations in Golden and Boulder, Colorado, and a satellite office in Washington, D.C., NREL is the primary laboratory for research, development, and deployment of renewable energy technologies in the United States.

NREL is subject to Department of Energy (DOE) access restrictions. All candidates must be authorized to access the facility per DOE rules and guidance within a reasonable time frame for the specified position in order to be considered for an interview. DOE rules for site access during the interview process are the same regardless of whether the candidate is interviewed on-site, off-site, or via telephone or videoconference. Additionally, DOE contractor employees are prohibited from participating in certain Foreign Government Talent Recruitment Programs (FGTRPs). If a candidate is currently participating in an FGTRP, they will be required to disclose their participation after receiving an offer of employment and may be required to disengage from participation in the FGTRP prior to commencing employment. Any offer of employment is conditional on the ability to obtain work authorization and to be granted access to NREL by the Department of Energy (DOE). We understand that COVID-19 may have caused delays or closures at offices, consulates, and embassies. However, NREL cannot make exceptions to work authorization and access requirements, and exceptions to these requirements are not being made for COVID-19 related delays.

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